Do you want to return a product bought from us?
No problem. Use the return form and we will be happy to help you.
In order to identify the products more easily, please specify the name you ordered and the product in question.
You can return any product purchased from us within 30 days of its delivery by courier.
The transport will be covered by you, but if you want, you can use our courier contract.
We will send the courier to you and you will enjoy our shipping rates. At the end, we will deduct the shipping cost from the returned amount.
The products you want to return must be in perfect condition to be able to reach another customer. If they don't meet this condition, we may withhold some of the value of the products so we can restore them to their day one shine.
For in-ear headphones, we will make an extra effort to sanitize them so that we can give them to another customer to enjoy. Therefore, for any returned and unsealed in-ear headphones, we will charge a fee of 50 lei for its sanitization, regardless of the condition in which the respective headphones are.
See our Returns Policy page for more information.