ABOUT US

Audio Monkey is a Romanian legal entity with the full name SC Audio Monkey SRL and unique tax registration code RO14777881.

You can contact us anytime from Monday to Sunday between 10 am and 8 pm, via

- e-mail at info@audiomonkey.ro

- phone number +40 730 100 467

DEFINITIONS

We hope we have explained everything clearly, but if there are things in the document that you do not understand, please contact us using the methods above and we will be happy to explain what the monkey meant.

GENERAL INFORMATION

Any natural person over the age of 16 or any legal entity accessing the site may place an order.

All information used to describe the goods available on the site does not represent a contractual obligation on the part of Audio Monkey, they are used for presentation purposes.

ACCOUNT

Account is the section of the website consisting of an email address and a password. The account contains information about your history on the site: orders, tax invoices, guarantees, etc.

To place an order, you need to create an account.

Maintaining the confidentiality of account data (user and password), managing access to the account, as well as the activity carried out through the account is your responsibility.

As we will use account data to deliver an order, it is important that you ensure that all relevant information is correct and complete.

ACCEPTANCE OF TERMS AND CONDITIONS

By creating your customer account you expressly and unequivocally accept the Terms and Conditions of the website in the version existing on that date.

By placing an order on the Site, you expressly and unequivocally accept the Terms and Conditions of the Site as they exist on that date.

We will periodically update and amend the Site Terms and Conditions to reflect any changes in the way the Site operates or any changes in legal requirements.

This document was last updated on September 9, 2020.

COMMAND

Orders can be placed on the website by adding the desired goods to the shopping cart.

When an item is added to the shopping cart, it can be purchased as long as there is stock available for it.

If you add an item to the shopping cart, the order will not be automatically registered and the item will not be reserved until the order is completed. After completing the order, you will receive a notification by e-mail. This is for information and does not represent acceptance of the order.

By placing an order, you agree to receive email notifications or be contacted by phone by Audio Monkey to complete that order.

Audio Monkey may cancel the order in the following cases:

  • non-acceptance of the transaction by the bank issuing the card or invalidation of the transaction by the card processor approved by Audio Monkey in the case of online payment;
  • the data provided by you on the site is incomplete or incorrect;
  • or any other reason that makes it impossible for Audio Monkey to fulfill that order.

You will be informed of this situation as it arises.

If an ordered good cannot be delivered, we will inform you of this as soon as possible and if the good has been paid for, we will return its value to you. Reimbursement will take place within a maximum of 7 (seven) days. Anyway, know that you will receive the money much faster, if only our colleagues from accounting find time to make the payment.

The distance sales contract is considered concluded at the moment of receipt of the order dispatch notification by e-mail.

BILLING AND PAYMENT

All prices related to the goods presented on the website are expressed in RON (RON) and include VAT,

Under the conditions provided by law, the price of electronic products displayed on the website includes the green stamp tax.

In the case of online payments, Audio Monkey is not responsible for any additional costs arising from the order (for example: currency conversion fees applied by the card issuing bank).

The price, payment method and payment term are specified in each order.

In order to issue the invoice, we need certain information required by the legislation in force (name or designation, address and, if applicable, the fiscal identification code or registration code for VAT purposes). Without this information we cannot issue the invoice.

Because we love the forests and because we want to protect them, we will send the invoice for the goods exclusively in electronic format by e-mail to the existing address in the account. If you have not received the invoice by e-mail and 48 hours have passed since the order, please contact us at the e-mail address info@audiomonkey.ro and we will be happy to help you.

If you choose to pay by card, know that your card details will not be stored by Audio Monkey or by the payment processor integrated into the site.

If you choose to pay in cash (refund or pickup from the AVstore Herastrau showroom), keep in mind that the amounts paid in cash are limited by law to 10,000 lei for individuals and 5,000 lei for legal entities.

For products shipped outside of Romania, the only payment method is online: by card or by bank transfer.

TRANSFER OF OWNERSHIP OF GOODS

Ownership of the ordered products will be transferred upon payment and upon delivery of the products to the location specified in the order.

GUARANTEES

All products sold by Audio Monkey, except for resealed ones, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers.

The goods are new (except goods specially marked as resealed), in the original packaging and come from sources authorized by each individual manufacturer.

To complete the warranty, we will use the data from your customer account.

Because we love forests and because we want to protect them, we will send the goods guarantee exclusively in electronic format, by e-mail, to the existing address in the account. If you have not received the guarantee by e-mail and 48 hours have passed since the order, please contact us at the e-mail address info@audiomonkey.ro and we will be happy to help you.

INFORMATION ABOUT DEE

We care about our planet and want to protect it.

If you no longer need the products purchased on our website and want to throw them away (but we hope you will enjoy them for a long time), please keep in mind that waste electrical and electronic equipment (WEEE) may contain hazardous substances which have a negative impact on the environment and human health if they are not properly collected.

You have a legal and moral obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to collect this WEEE separately;

The collection of this waste (WEEE) will be carried out by the public WEEE collection service.

The symbol indicating that electrical and electronic equipment is subject to separate collection is a crossed-out wheelie bin, as in the image below.

PERSONAL DATA PROTECTION POLICY

What categories of personal data do we process?

We generally collect personal data directly from you.

With the example title, we get information like this:

When you create a customer account, you provide us with the following information: email address, first and last name;

When you place an order, you provide us with the following information: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.

We also offer you the possibility to register in the Audio Monkey platform through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where you will be informed about the transfer of your data to Audio Monkey. You can consult the privacy policies of Facebook and Google, respectively, using the following links:

https://www.facebook.com/about/privacy

https://policies.google.com/privacy

On our website we may store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data.

What are the purposes and grounds of the processing?

We will use your personal data for the following purposes:

To provide the Audio Monkey services for your benefit

This general purpose may include, as appropriate, the following:

  • Account creation and administration within the Audio Monkey platform;
  • Order processing;
  • Resolving cancellations or problems of any nature related to an order, goods or services purchased;
  • Returning products;
  • Reimbursement of the counter value of the products;
  • Providing support services, including providing answers to your questions about orders placed or products on the site.

The processing of your personal data for these purposes is necessary for the conclusion and execution of the sales contract. Also, certain processing related to your order is required by law, including tax and accounting law.

To improve our services

We always want to give you the best online shopping experience. For this, we may collect and use certain information related to your browsing behavior.

We also want the products sold on our website to live up to expectations. As a user of the respective product, you are in the best position to tell us, both to us and to future customers, about it.

That is why, within a maximum of 30 days from the purchase of a good, we will ask you to write a review related to the purchased product.

At Audio Monkey, we strive every day to become the improved version of yesterday.

As an Audio Monkey customer, you are best suited to tell us about how we did and how we can improve. We appreciate any feedback.

So, along with the product review, we'll also ask for some feedback about your purchase experience at Audio Monkey.

For marketing

We will only do any marketing communication with your consent.

We want to keep you up to date on the best deals on the products you're interested in.

That is why we will send you messages by various means (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general information, information about products similar or complementary to the ones you have purchased, information about offers or promotions, information about the products you have shown interest in (you put them in the basket for example).

We can also show you personalized recommendations on the site.

Don't worry though. We won't bombard you with messages. And in addition, you can unsubscribe at any time by

  • accessing the unsubscribe link displayed in the messages you receive from us; or through
  • direct contact by email or phone

To defend our legitimate interests

There may be situations where we will use or share information to protect our rights and business. These may include:

  • Measures to protect the site and users of the Audio Monkey platform against cyber attacks:
  • Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
  • Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long do we keep your personal data?

As a general rule, we will store your personal data for as long as you have an account on the Audio Monkey platform.

You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

Who do we send your personal data to?

As appropriate, we may transmit or provide access to certain personal data to the following categories of recipients:

  • Audio Monkey affiliates
  • courier service providers
  • payment/banking service providers
  • insurance companies
  • IT service providers

If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.

To which countries do we transfer your personal data?

Currently, we store and process your personal data on the territory of Romania.

However, we may transfer certain personal data to entities located in the European Union or outside the Union, including countries that have not been recognized by the European Commission as having an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is handled carefully to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for the Protection of Personal Data transferred from within the EU to the United States of America.

You can contact us at any time to learn more about the countries to which we transfer your data, as well as the safeguards we have put in place regarding these transfers.

How do we protect the security of your personal data?

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.

To make payments, we use the services of the payment processor NETOPIA Payments (mobilPay). Any payment information is encrypted, using HTTPS technology with TSL 1.2 encryption.

What rights do you have?

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. These rights are described in the table below.

access

You can ask us

  • to confirm whether we are processing your personal data;
  • to provide you with a copy of this data;

correction

You can ask us to correct or complete your inaccurate or incomplete personal data.

We may attempt to verify the accuracy of the data before rectifying it.

Data deletion

You can ask us to delete your personal data, but only if:

  • they are no longer necessary for the purposes for which they were collected
  • the data is based on your acceptance but you changed your mind
  • they were processed illegally
  • we have a legal obligation to do so.

We are not obliged to delete your personal data if it is necessary for:

  • compliance with a legal obligation
  • establishing, exercising or defending a right in court

Data deletion is irreversible.

Restriction of data processing

You can ask us to restrict the processing of your personal data.

Data portability

You can ask us to provide your personal data in a structured, commonly used and machine-readable format. Also, these data can be transmitted directly to another operator. However, the exercise of this right can only be done when it is technically feasible.

opposition

You can object at any time to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.

You can also object to the processing of your data for direct marketing purposes at any time, without citing any reason.

Automated decision making

You can ask not to be subject to a decision based solely on automated processing, but only where that decision:

  • produces legal effects
  • affects you in another similar and significant way

Claims

We hope that we will not give you reasons to be upset, but in the event that we do not succeed, please contact us directly to give us the opportunity to correct our mistake.

However, at any time you have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

The National Supervisory Authority for the Processing of Personal Data

G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Telephone: +40.318.059.211 or +40.318.059.212;

E-mail: anspdcp@dataprotection.ro

Other specifications

Identity

We take the privacy of all records containing personal data seriously. For this reason, please send your personal data requests to us using the email address associated with your Audio Monkey account.

Response time

We aim to respond to any request within a maximum of one month, unless it is particularly complicated, in which case we will respond within a maximum of two months.

Third Party Rights

We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

How can you contact us for questions related to the protection of personal data?

You can contact us at any time for requests related to the protection of personal data at info@audiomonkey.ro

COOKIES USE POLICY

What are cookies?

Cookies are files written by a site, which are stored locally, in the browser of the device with which you access that site.

They do not act like a program. They are passive files, which do not pose any danger, do not fall into the category of viruses and cannot access the contents of your system.

Cookies on the audiomonkey.ro website do not access personal information and in most cases do not identify visitors. They collect information used strictly to provide certain functionalities.

What are cookies used for?

Cookies provide certain functionalities for the users of a site and therefore allow us to improve the content on the site as well as the experience of each visitor.

They contribute to the way relevant advertising is delivered, help remember the products you have in your shopping cart, or keep you logged in to the site when you opt-in.

What kind of cookies does audiomonkey.ro use?

The audiomonkey.ro website uses the following types of cookies:

  • Absolutely necessary cookie files that allow browsing the site and using basic functions. These cookie files are essential for using the website.
  • Functionality cookie files that are used to recognize the user when he returns to the online store and enable the provision of improved and personalized functions, such as recalling certain preferences, products added to the basket or visited. These cookies collect anonymous information and cannot track your browsing on other sites. The expiration period of these cookie files is a maximum of 2 years.
  • Analytical cookie files that enable user recognition and the collection of information about how the site is used (for example, the pages a user opens most often or if the user receives error messages from certain pages). This helps us improve the way the site works. The expiration period of these cookie files is a maximum of 2 years.

How to delete cookies?

In most cases, an interface that allows the user to connect to the Internet has the option to save site cookies enabled from the very beginning, but most of the time, the pages you visit will notify you of acceptance or refusal to store these files.

At the same time, each browser offers in the settings either the option to block any cookie without being asked, or the option to be notified every time such a file is saved.

However, it should be noted that any restriction of these cookies may lead to the incorrect or incomplete operation of the web page you are visiting.

Another variant of cleaning cookies is the maintenance programs of the operating system, which, in most cases, offer the possibility to delete cookies from some browsers you use.

APPLICABLE LAW AND JURISDICTION

This document is subject to Romanian law.

We hope that we will not give you reasons to be upset, but in the event that we do not succeed, please contact us directly to give us the opportunity to correct our mistake.

If we do not succeed, any dispute will be resolved by the competent Romanian courts in the City of Bucharest.